Be Lit Brand FAQ

Shipping:

How long will it take to receive my order?

Processing time takes 1 business day. After that, your order will be shipped. If you purchased standard shipping within the U.S. it takes on average 2-4 business days to arrive. 

 

Do you ship on the weekends?

Normal shipping occurs Monday- Friday.  

What happens if I put in the wrong shipping information?

Please send us an email ASAP at info@belitbrand.com - we'll do our best to get this corrected for you!

Wheres my tracking number?

Upon shipment you will receive an email with a tracking number for your order via our website. Please note that sometimes this email will go into your spam/junk folder.  If you have any questions, please shoot an email to info@belitbrand.com and we will gladly look into it for you! 

Returns & Exchanges

Can I return/exchange an item?

We accept returns & exchanges on all items as long as they are unworn (clothing & accessories), unused (glass products), and not damaged. If you have received a defective item, we can offer a return or exchange as well. To make a return/exchange please send us an email at: info@belitbrand.com with your name, order number, reason for return/exchange, items requested to be exchanged (if applicable) to confirm that we have the product in stock and that you are eligible to make a return/exchange.

Once your order is received, a refund will be processed within 14 business days. Please note that your banking institution may require additional days to process and post the transaction.

How long do I have to return/exchange an item?

As long as the item is unworn, unused, and not damaged you have 3 days from purchase to return/exchange your purchase.

 

Taxes:

Applicable sales tax will be added to all purchases shipping to California.

Customer Service:

Please send all comments, questions, and concerns to: info@belitbrand.com. We love to hear from our customers so that we can continue to be better for you!  We want our customers to be left with a positive and pleasant shopping experience.